Help Center

FAQ

Shipping Policy

Do you ship outside of the U.S?

I placed my order 3 days ago, but it hasn't shipped. What's the hold up?

I live in the United States, when can I expect my order?

I live outside of the United States, when can I expect my order?

Will I be able to track my order?

Can I send my order to an address that is not my billing address?

Return Policy

I need to return something from my order, what do I do?

How long do I have to return something?

I want to exchange my order for something different, what do I need to do?

Can I return sale items?

I received a defective/damaged item, can I get a new one?

In what condition can I return my items in?

I recently sent back a return, what happens now?

Where is my refund?

Do you refund shipping fees?

Can I get a refund or credit if the price of an item changed since I ordered it?

Do you provide return shipping labels?

Orders

Can I cancel or change my order?

My credit card was declined, what happens now?

I placed an order but never received a confirmation email

Why was my order cancelled?

I forgot to add my discount code to my order

Do you have a physical store?

Where are your products made?