Help Center

Yes, we currently ship worldwide to most countries. However there are some areas that we are looking to establish a proper shipping network and can not offer our services to at this time. Please note that delivery may be delayed depending on your country's customs. Myrthland is not responsible for these delays or applicable customs fees, import duties, taxes or any other charges. The customer is responsible for the charges even if the shipment is refused upon delivery. 

For U.S. residents and international customers order processing can take up to 5 business days. If you place your order on a Friday after 11 am eastern standard time, order processing will begin the following Monday. (The United State's holiday season can cause a delay in processing times.)

For U.S residents after your order has been processed (order processing can take up to 5 business days), standard shipping can take an additional week depending on where you live in the U.S. (barring inclement weather or other unforeseen incidents outside of our control.) Please allow 2 weeks to receive your order. Some items from your order may ship separately, (you will be notified of this) however the 2 week time frame may still apply. Please note these times can be effected by the holiday season and there could be a delay due to increased volume of deliveries. 

For customers outside of the U.S. order processing can take up to 5 business days and shipping can take up to 3-4 weeks depending on where you reside. Please note that these times can be affected by the United State's holiday season and/or your countries customs process. Myrthland does not enforce custom fees and we are not able to waive the fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us. Import duties, custom fees, taxes, or any other charges posed by your country's government are the sole responsibility of the customer even if the shipment is refused upon delivery.

If you reside within the United States you will be sent a tracking number for your order. If your order needs to be split into multiple packages then you will have tracking numbers for each to refer to. 

For your protection, we will not process orders that has a billing address that does not match the shipping address. In the event your billing address and shipping address do not match your order will be placed on hold and you will be contacted by one of our customer service representatives. At this time we are unable to offer gifting services. 

At this time we are only able to offer you a refund due to constant inventory changes. Exchanges are applicable only to items received with defects or the wrong item(s) were errornously sent from our facility. 

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (depending on your banking institution). 

Rejected returns are subject to store credit (applicable to only one use, no additional return(s), and/or exchanges of a different item.) 

Eligible returns are processed within  5-7 business days after your item(s) are received into our distribution center.. Please check with your financial banking institution if there is a delay after we notify you of your refund being processed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

We highly recommend using a shipping service that has a tracking number and/or purchase shipping insurance.  We can not guarantee that we will receive your returned item. 

Our prices change in response to fashion trends, current stock on hand, overall demand of certain products and various promotions. With that being said, we will not refund or credit the difference between your purchase price and the current price available.

We currently do not provide pre-paid return shipping labels. please see FAQ "Do you refund shipping fees?"

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our refund policy.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

If you do not receive an email from Myrthland within a few hours of placing your order please check your Spam folder. There is also the possibility the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking here or emailing us at info@myrthland.com

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order).

In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.

When we are unable to process an order, we will automatically cancel and refund your item(s) if we processed a payment. You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account.

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.